Friendly Librarian: Hello, how may I help you?

Liam, the typical millennial: I am looking for this book on growing kale from my rooftop deck.

Friendly Librarian: Well you have come to the right place, I would love to help.

Liam: O, thank you but I’ll just search for it myself from my phone.

Friendly Librarian: Unfortunately, we do not have mobile support for our search platform, but I would be more than happy to assist you over at this terminal.

Liam: (Internal dialogue, what the heck is a terminal?)

Liam: Ok, thanks but I can search for it myself, I appreciate the offer though.

Friendly Librarian: Ok, I will get you setup here, and then you can search the thousands of books in our catalogue. We’ll simply log on here, and then run the program software. O let’s allow the pop up – it always does that, they are working on fixing it. Ok, now I will refine our search terms, and narrow the location criteria, and identify the media, and we identify the row and shelf. Yep, there it is; The guide to sustainable, green, organic, all natural, environmentally friendly rooftop kale gardens. – But will you look at that it is currently checked out. Not to worry, I will quickly go back to the main screen, and put it on hold, O, but first re-login, and then go to the hold tab, O let’s allow that pop up again, And there we go the hold is placed and we’ll have the book waiting for you in 1-2 weeks – all free of charge of course.

Liam: Hm, What?

Friendly Librarian: I said the book is currently checked out, but I already placed it on hold for you.

Liam: O, sorry I couldn’t hear you. I just paid $14.99 to download the audiobook, and I’m listening to it right now.

Liam: Thanks for all the help though.